A SYSTEMATIC REVIEW ON THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGIES (ICT) FOR CITIZEN PARTICIPATION IN URBAN MANAGEMENT
DOI:
https://doi.org/10.63330/aurumpub.043-002Palabras clave:
Urban Management, ICT, E-government, E-participation, Smart CitiesResumen
Discussions on intelligent cities and technology-based urban solutions have gained importance in the field of city planning and management. In the context of technological development, it is necessary to update citizen participation, inserting it in contemporary advances and building new strategies to traditional methodologies. This study explores the possibilities offered to urban management from the insertion of Information and Communication Technologies (ICT) and aims, therefore, to analyze the scientific production to understand how ICT contribute to the improvement of this participation. The methodology is based on a systematic review of the literature with explicit and systematic search methods in the Scopus and Web of Sciencedatabases, in addition to content analysis through word clouds. The results indicate a more prominent scientific production of case studies pertaining to public administration and the evaluation of e-government and e-services. The studies point to an increase in the use of social media, apps and other platforms both top-down andbottom-up, and indicates some caveats and opportunities for new research.
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Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.
