MANAGERIAL PROCESSES IN PUBLIC ADMINISTRATION

Resumen

This study addresses managerial processes in public administration, analyzing how planning, organization, direction, and control contribute to improving efficiency, transparency, and the quality of public services. The general objective was to understand the importance of administrative processes in contemporary public management, identifying their historical evolution, theoretical principles, and practical applications within the context of the modern State. The research was qualitative and bibliographic, grounded in classical and contemporary authors of administration, such as Fayol, Chiavenato, Matias-Pereira, and Motta, as well as official documents guiding public sector reform and governance in Brazil. The analysis revealed that public administration has undergone different management models—from patrimonialism and bureaucracy to the managerial paradigm and public governance—gradually incorporating practices such as strategic planning, results-based management, and the use of digital technologies. It was found that managerial processes, when applied in an integrated and ethical manner, enable greater administrative rationality, transparency, and citizen focus, strengthening the legitimacy of public institutions. The study also demonstrated that valuing people, fostering innovation, and cultivating a culture of continuous learning are essential conditions for successful administrative reforms and for advancing public management in the country. It concludes that the modern public manager must balance technical efficiency with human sensitivity, promoting administration oriented toward the common good, guided by social responsibility, ethics, and citizen participation.